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f for some reason you are unable to access the factory reset function directly from the phone, you may need to perform a "hard" factory reset.
The correct way to hard reset the Motorola Milestone XT720™ is as follows.
1) With the phone powered off, press and hold the Camera, Gallery and Power buttons simultaneously.
2) When the Triangle/Exclamation point screen pops up, press the volume up + gallery keys down and tap the camera key.
3) When the recovery window pops up, use the volume up/down keys to navigate the menu and the camera key to enter your selection.
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